Refund and Returns Policy

Thank you for shopping with Esywig Tools. We want you to be satisfied with every purchase. Please read our policy carefully before placing your order.

Returns

Due to the nature of our products (wig installation tools, adhesives, and beauty items), we only accept returns under the following conditions:

Item must be unused, unopened, and in its original packaging
Return request must be made within 7 days of receiving your order
Proof of purchase (receipt or order number) is required

We do not accept returns for:

Opened lace glue, sprays, mousse, or liquids
Used styling tools
Items damaged due to misuse
Sale or clearance items

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

Contact us within 48 hours of delivery
Send clear photos of the item and packaging
We will arrange a replacement or refund at no extra cost

Refunds

Once your return is received and inspected:

Approved refunds will be processed within 3–5 business days
Refunds are issued to your original payment method
Shipping fees are non-refundable

Exchanges

We only replace items if they are defective or incorrect. We do not offer exchanges for change of mind.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Contact Us

For any return or refund request, please contact our support team with your order number and details of the issue.